Hardwood floors are essentially furniture in a home. When furniture makes contact with it, there is a chance that a floor can get scratched, scuffed, or gouged. It can be frustrating for a homeowner, but there are methods of repair that are better options than refinishing an entire floor.
Most damages can be cosmetically touched up using similar procedures for furniture repair. The biggest difference is the type of finish that will be used: polyurethane. Touch ups alleviate the hassle of a re-finisher trying to match colors and creating chaos in a home for days.
If you are a mover or delivery company and have a claim, I will provide a free estimate. Please  include some photos so we can determine the extent of the repair needed when contacting us. We will follow up with a recommendation.